iPhone/iPad Help

If you have any questions please send them to our support email

  1. I don't understand login, help!
  2. I don't have a Facebook login, can I use the app?
  3. Do you keep my credit/debit card details?
  4. How do I browse for stories?
  5. How do I search the app generally?
  6. Where can I read my downloaded stories?
  7. In My Collection, what’s the difference between my Read List and my Archive?
  8. What is my Wish List?
  9. How do I get recommendations?
  10. What are Discussions?
  11. How do I contact an Ether Writer?
  12. How do I edit my profile?
  13. Why have I received an email from a reader?
  14. Is there a way to block abuse left on my stories in the app?
  15. How do I stop sharing my activity with other Ether readers or my Facebook friends?
  16. What are all these badges about?

I don't understand login, help!

You can login in one of two ways: using Facebook or as a guest. You will need to login with Facebook to archive stories, take part in discussions and use other profile features.

If you're a published Ether Writer and have previously given us your Facebook link, login with Facebook and you will be matched up with your existing Ether profile!

I don't have a Facebook login, can I use the app?

Yes, you can login as a guest.

Do you keep my credit/debit card details?

Nope! All transactions are done through your iTunes account and we don't have access to that information.

How do I browse for stories?

You can search for individual stories or writers using the and icons. The default is set to ‘All Genres’, but if you tap where it says this at the top, you can choose which Genre you’d like to search for.

How do I search the app generally?

Search from any point in the app by tapping the icon in the top right corner. You can then choose which category you’d like to search under (e.g. story, writer, anything).

Where can I read my downloaded stories?

Your downloads can all be found in ‘My Collection’ which is accessible through the icon.

In My Collection, what’s the difference between my Read List and my Archive?

Your Read List is where all newly downloaded stories go--think of it as a ‘to read’ list. Once you’ve finished reading a story and want it out of the way, you can archive it using the ‘Archive’ button.

What is my Wish List?

Any stories you would like to download at a later date can be added to your Wish List for reference. To add a story to your Wish List, go onto the specific story’s page and hit the ‘Add To Wishlist’ button. Your Wish List can be found in ‘My Collection’, the third and final tab.

How do I get recommendations?

Once you’ve downloaded three or more stories, we will start to give you recommendations based on these downloads, which you can find under the ‘For You’ tab when searching for stories or writers.

What are Discussions?

Discussions are any kind of communication with other Ether readers and writers on the app. You must be logged in with Facebook to use them. In the ‘Discussions’ section , using ‘Messages’ you can privately message anyone you follow or are followed by. ‘Community’ is for our public forums.

You can also start public Discussions on a writer’s profile page. Any public Discussions you take part in, either in our forums or on writer profiles, will appear under the ‘My Discussions’ tab in the ‘Discussions’ section.

How do I contact an Ether Writer?

Every writer profile has a ‘Send Message’ button. You can search for Ether Writers by selecting the icon. From here you can select a profile.

How do I edit my profile?

Tap the More button , then select ‘My Profile’ from the list and then the pencil icon top right. If you are a reader, you can choose whether or not to ‘Keep my activity private’ by checking the box. Your picture will be either your Ether Writer photo or the one you use with Facebook.

Why have I received an email from a reader?

Writers do not need to have the app installed to be able to receive messages from readers. Therefore, you might end up getting an email from a reader even if you are not actively using the app.

Is there a way to block abuse left on my stories in the app?

There is currently not anything in the app for this. However, you can email support@etherbooks.com and this will be investigated.

How do I stop sharing my activity with other Ether readers or my Facebook friends?

You can make your account private, which will stop any Ether user viewing more than just your name and bio, and no read/follow/rating messages are posted to Facebook. This is off by default because Etherbooks is intrinsically a social reading app, and we want people to talk about the stories, but we understand some people my want to read in private. To make your account private you must edit your profile by following the instructions in How do I edit my profile? section above. The privacy option is right at the bottom by the save button.

What are all these badges about?

We've add a few reader badges and writer badges to give everyone using the app an instant view of each Ether user they run into. Some are about how well repected they are as writers, while the rest are about how active our readers are and so maybe how knowledgable or engaged they are with Ether Books. We have a page explaining all about the individual badges here